---
title: "SLA - Met x Breached"
canonical: "https://helpcenter.mindproapps.com/space/MG/2065006593/SLA%20-%20Met%20x%20Breached"
format: markdown
---
> ℹ️ **Summary: **Get a quick overview of the SLA Met x Breached chart gadget.

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### **SLA Met x Breached**

Shows the number of issues/requests with SLAs Met vs Breached.


**Gadget - Details**

- Category: ITSM
- Format: Line Chart


**Gadget - Configuration**

- Data Source: You can select as a data source any of the following options: Project (one or multiple projects), Filters (saved filters from Jira), JQL (syntax).
- Additional Configurations: Yes, there are additional configurations for this gadget.


**Gadget - Visualization**

- Data visualization rules: Shows the number of issues/requests with SLAs Met vs Breached.
- Time period: It shows data for:
  - Past 30 days - by week
  - Past 60 days - by week
  - Past quarter - by week
  - This year - by month
  - Last year - by month
- Additional Data visualization: This gadget shows, in a summarized way, the number of "Met", "Breached" issues, and the percentage of "Success Rate". The Success Rate formula is calculated by considering = (Issues with SLA "Met" in the series / Total Issues in the Series) * 100.


**Gadget - Features**

- Total Issues: You can open all the issues displayed in this gadget by clicking on the "Total Issues" link in the gadget menu.
- Export: You can export this gadget data in a PNG image by clicking on the "Export in PNG" link in the gadget menu.
- More Information: You can see this gadget's information by moving the mouse cursor over the option "More information" in the gadget menu.
- Custom Goal: You can add a line to the chart to track objectives and compare them with the average data.


![image](media://404a3cd1-bd3a-446b-af1d-79cea44d5c65)

 

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### **Need any help?**

Didn’t find what you were looking for? Raise a ticket [here](https://mindpro.atlassian.net/servicedesk/customer/portal/3) or get in touch at [support@mindproapps.com](mailto:support@mindproapps.com)