---
title: "SLA - Time to Done"
canonical: "https://helpcenter.mindproapps.com/space/MG/2107932674/SLA%20-%20Time%20to%20Done"
format: markdown
---
> ℹ️ **Summary: **Learn more details about the Time to Done chart gadget.

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### **SLA - Time to Done**

Shows the average Time to Done of all issues / requests returned in the search (that has the SLA defined).


**Gadget - Details**

- Category: ITSM
- Format: Line Chart

 

**Gadget - Configuration**

- Data Source: You can select as a data source any of the following options: Project (one or multiple projects), Filters (saved filters from Jira), JQL (syntax).
- Additional Configurations: Yes, there are additional configurations for this gadget.

 

**Gadget - Visualization**

- Data visualization rules: The "Done" line considers all issues in "Done" status categories, independent of the resolution set, and works for both company-managed and team-managed project types in Jira.
- Time period: It shows data for:
  - Past 30 days - by week
  - Past 60 days - by week
  - Past quarter - by week
  - This year - by month
  - Last year - by month
- Additional Data visualization: This gadget shows an average (dotted) line for the Time to Done in the chart. Additionally, shows a summary of the Time to First Done (totals) for all issues in the search and the totals considering only the ones with the highest priority..

 

**Gadget - Features**

- Total Issues: You can open all the issues displayed in this gadget by clicking on the "Total Issues" link in the gadget menu.
- Export: You can export this gadget data in a PNG image by clicking on the "Export in PNG" link in the gadget menu.
- More Information: You can see this gadget's information by moving the mouse cursor over the option "More information" in the gadget menu.
- Calculate times based on issue dates instead of defined SLAs: When enabled, this option will calculate issue times based on creation and resolution dates instead of defined SLAs.
- Custom Goal: You can add a line to the chart to track objectives and compare them with the average data.


![image](media://c9a47a19-850a-4787-bf41-252768a1e191)

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### **Need any help?**

Didn’t find what you were looking for? Raise a ticket [here](https://mindpro.atlassian.net/servicedesk/customer/portal/3) or get in touch at [support@mindproapps.com](mailto:support@mindproapps.com)