--- title: "ITSM Cards" canonical: "https://helpcenter.mindproapps.com/space/MG/2275968699/ITSM%20Cards" format: markdown --- > ℹ️ **Summary: **Get a quick overview of the ITSM card gadgets available. --- ### **Card Total SLAs Met** This card shows the number of issues/requests that met all SLAs defined in their respective projects in JSM. **Card Details** - Size: This card takes up 1 column on your dashboard. - Replicable: No, you can add just one of these cards per dashboard. - Configurable: No, this gadget has no additional configurations. - Color Customization: Customize the card icon color. learn more [here](https://helpcenter.mindproapps.com/space/MG/2444689409/Customize+Gadget+Colors). ![image](media://af1096bf-bc6d-4fac-8346-780fbd742d28) --- ### **Card Total SLAs Ongoing Breached** Shows the number of issues/requests that are still “Open” or “Not Done” and have at least one SLA breached, regardless of whether the other SLAs were met. **Card Details** - Size: This card takes up 1 column on your dashboard. - Replicable: No, you can add just one of these cards per dashboard. - Configurable: No, this gadget has no additional configurations. - Color Customization: Customize the card icon color. learn more [here](https://helpcenter.mindproapps.com/space/MG/2444689409/Customize+Gadget+Colors). ![image](media://c37e84cb-b208-4e22-aa91-cee3e9a6935d) --- ### **Card Total SLAs Breached** Shows the number of issues/requests with at least one SLA breached, regardless of whether the other SLAs were met. **Card Details** - Size: This card takes up 1 column on your dashboard. - Replicable: No, you can add just one of these cards per dashboard. - Configurable: No, this gadget has no additional configurations. - Color Customization: Customize the card icon color. learn more [here](https://helpcenter.mindproapps.com/space/MG/2444689409/Customize+Gadget+Colors). ![image](media://5a493e50-5496-4bc6-ac56-46e698bd5093) --- ### **Card Time to First Response - Avg** Shows the average time to first response, considering all issues/requests from the current search with an SLA defined. **Card Details** - Size: This card takes up 1 column on your dashboard. - Replicable: No, you can add just one of these cards per dashboard. - Configurable: No, this gadget has no additional configurations. - Color Customization: Customize the card icon color. learn more [here](https://helpcenter.mindproapps.com/space/MG/2444689409/Customize+Gadget+Colors). ![image](media://2f671a21-d35d-4420-a0de-5e7a0787ab9b) --- ### **Card Time to Time to Resolution - Avg** Shows the average time to resolve, considering all issues/requests from the current search that are in the “Done” status category (with the resolution set) and have an SLA defined. **Card Details** - Size: This card takes up 1 column on your dashboard. - Replicable: No, you can add just one of these cards per dashboard. - Configurable: No, this gadget has no additional configurations. - Color Customization: Customize the card icon color. learn more [here](https://helpcenter.mindproapps.com/space/MG/2444689409/Customize+Gadget+Colors). ![image](media://75e6472a-02b1-4878-bbb1-33e1657b7255) --- ### ** Card Time to Done - Avg** Shows the average time to resolve, considering all issues/requests from the current search that are in the “Done” status category (with or without resolution set) and have an SLA defined. **Card Details** - Size: This card takes up 1 column on your dashboard. - Replicable: No, you can add just one of these cards per dashboard. - Configurable: No, this gadget has no additional configurations. - Color Customization: Customize the card icon color. learn more [here](https://helpcenter.mindproapps.com/space/MG/2444689409/Customize+Gadget+Colors). ![image](media://4e3cbf6a-c2c3-4b01-9b45-376b8fc767d1) --- ### **Card Time to First Response - Breached** Shows the number of issues/requests from the current search that had the SLA Time to First Response breached. **Card Details** - Size: This card takes up 1 column on your dashboard. - Replicable: No, you can add just one of these cards per dashboard. - Configurable: No, this gadget has no additional configurations. - Color Customization: Customize the card icon color. learn more [here](https://helpcenter.mindproapps.com/space/MG/2444689409/Customize+Gadget+Colors). ![image](media://2cf849e7-b800-4ee6-805a-39e03b75fe50) --- ### **Card Time to Resolution - Breached** Shows the number of issues/requests from the current search that had the SLA Time to Resolution breached. **Card Details** - Size: This card takes up 1 column on your dashboard. - Replicable: No, you can add just one of these cards per dashboard. - Configurable: No, this gadget has no additional configurations. - Color Customization: Customize the card icon color. learn more [here](https://helpcenter.mindproapps.com/space/MG/2444689409/Customize+Gadget+Colors). ![image](media://23bf7532-b1ea-497f-83ac-04b32fa949c2) --- ### **Card Time to Done - Breached** Shows the number of issues/requests from the current search that had the SLA Time to Done breached. **Card Details** - Size: This card takes up 1 column on your dashboard. - Replicable: No, you can add just one of these cards per dashboard. - Configurable: No, this gadget has no additional configurations. - Color Customization: Customize the card icon color. learn more [here](https://helpcenter.mindproapps.com/space/MG/2444689409/Customize+Gadget+Colors). ![image](media://65d4827b-6487-4adb-b894-1a028e98c35d) --- ### **Need any help?** Didn’t find what you were looking for? Raise a ticket [here](https://mindpro.atlassian.net/servicedesk/customer/portal/3) or get in touch at [support@mindproapps.com](mailto:support@mindproapps.com)