---
title: "ITSM Metrics Template"
canonical: "https://helpcenter.mindproapps.com/space/MG/2276262035/ITSM%20Metrics%20Template"
format: markdown
---
> ℹ️ **Summary: **Learn more about the ITSM Metrics template and its gadgets.

---

### **ITSM Metrics Template Overview**


This template helps in tracking service management issues and SLAs across the teams and projects. It provides agents and team leaders with information to analyze their key indicators, and which ones are performing well, and which need improvements. 


Support teams can also benefit from this template as they are always up-to-date with the performance of their work.

 

![image](media://6ed82523-dbed-4350-87fc-eef781279915)

---

### Pre-Loaded Gadgets

The ITSM Metrics template is loaded with the following cards and chart gadgets:


**Cards (only available for Graphy’s Dynamic Templates)**:

- Total SLAs Met
- Total SLAs - Warning
- Total SLAs Ongoing - Breached
- Total SLAs - Breached


**Charts**:

- Issues Created vs. Done
- SLA - Met vs. breached
- Requests per Organization
- SLA - Time to First Response
- SLA - Time to Done


> ℹ️ **Good to Know**
> ℹ️ 
> ℹ️ After creating a dashboard from a template, you can customize and change gadgets, filters, and other settings whenever you want.

> ℹ️ **To Learn More**
> ℹ️ 
> ℹ️ To learn more about each of these cards and charts, see: **[IT Service Management](https://mindpro.atlassian.net/wiki/spaces/MG/pages/2275968685)**

---

### **Need any help?**

Didn’t find what you were looking for? Raise a ticket [here](https://mindpro.atlassian.net/servicedesk/customer/portal/3) or get in touch at [support@mindproapps.com](mailto:support@mindproapps.com)