---
title: "FAQ - Billing Questions"
canonical: "https://helpcenter.mindproapps.com/space/MHC/2009202699/FAQ%20-%20Billing%20Questions"
format: markdown
---
> ℹ️ **Summary: **Learn more about the most frequently asked questions about billing and pricing from our clients and evaluators.
**Pricing & Billing**
| **Question** | **Answer** |
| --- | --- |
| How does this app's pricing work? | Mindpro Insights follows the same pricing and billing mechanism as all Atlassian Marketplace apps.
All apps in the Atlassian Marketplace are billed based on the number of users in your host product and will always consider the maximum number of users of the Jira products on your instance.
Additionally, cloud apps are also billed monthly if you have Monthly billing for your host product (Jira or JSM). If you’ve opted for annual billing for your host product, apps are also billed annually at a discount (12 months for the price of 10). |
| How can I simulate my subscription cost? | You can simulate other quotes with different user tiers directly in the Marketplace Listing: [Mindpro Insights Pricing](https://marketplace.atlassian.com/apps/1228323/mindpro-insights-custom-charts-dashboards-for-jira-jsm?hosting=cloud&tab=pricing) |
| I started using the app when it was still free and now it has changed to a paid model, why this change? And how can I continue using the app? | To continuously evolve and support Mindpro Insights, we changed our License Model from free to paid from version 10.0 onwards. Users can still use the previous version for free. However, users that do not upgrade to the paid version will stop receiving all the latest features and fixes. |
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### **Need any help?**
Didn’t find what you were looking for? Raise a ticket [here](https://mindpro.atlassian.net/servicedesk/customer/portal/3) or get in touch at [support@mindproapps.com](mailto:support@mindproapps.com)