---
title: "SLA - Time to First Response"
canonical: "https://helpcenter.mindproapps.com/space/MHC/2010710525/SLA%20-%20Time%20to%20First%20Response"
format: markdown
---
> ℹ️ **Summary: **Get a quick overview of the SLA Time to First Response chart gadget.

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### **Time to First Response**

Shows the average Time to First Response of all issues/requests returned in the search (that have the SLA defined).


**Chart Details**

- Category: ITSM
- Format: Line chart
- Size: This chart takes up 2 columns on your dashboard.
- Time period: It shows data for:
  - Past 30 days - by week
  - Past 60 days - by week
  - Past quarter - by week
  - This year - by month
  - Last year - by month
- Replicable: No, you can add just one of these charts per dashboard.
- Configurable: Yes, this gadget has additional configurations.
- Additional Insights: This gadget shows an average (dotted) line for the Response Time in the chart. Additionally, shows a summary of the Time to First Response (totals) for all issues in the search and the totals considering only the ones with the highest priority.
- Data: This chart calculates the time based on the SLAs defined in the filtered Service Management projects.


![image](media://455348f3-81f4-4e9d-992e-c0a99b80ed23)

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### **Need any help?**

Didn’t find what you were looking for? Raise a ticket [here](https://mindpro.atlassian.net/servicedesk/customer/portal/3) or get in touch at [support@mindproapps.com](mailto:support@mindproapps.com)