---
title: "SLA - Time to Resolution"
canonical: "https://helpcenter.mindproapps.com/space/MHC/2010710581/SLA%20-%20Time%20to%20Resolution"
format: markdown
---
> ℹ️ **Summary: **Learn more details about the Time to Resolve and Time to Done chart gadgets.

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### **SLA - Time to Resolve**

Shows the average Time to Resolve of all issues/requests returned in the search (that have the SLA defined).


**Chart Details**

- Category: ITSM
- Format: Line chart
- Size: This chart takes up 2 columns on your dashboard.
- Time period: It shows data for:
  - Past 30 days - by week
  - Past 60 days - by week
  - Past quarter - by week
  - This year - by month
  - Last year - by month
- Replicable: No, you can add just one of these charts per dashboard.
- Configurable: Yes, this gadget has additional configurations.
- Additional Insights: This gadget shows an average (dotted) line for the Time to Resolve in the chart. Additionally, shows a summary of the Time to Resolve (totals) for all issues in the search and the totals considering only the ones with the highest priority.
- Data: The "Resolved" line considers the issue resolution, available only for company-managed project types in Jira. Also, this chart calculates the time based on the SLAs defined in the filtered Service Management projects.


![image](media://c56661d4-c772-47f6-beec-fa5759e0c7b1)

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### **SLA - Time to Done**

Shows the average Time to Done of all issues/requests returned in the search (that has the SLA defined).


**Chart Details**

- Category: ITSM
- Format: Line chart
- Size: This chart takes up 2 columns on your dashboard.
- Time period: It shows data for:
  - Past 30 days - by week
  - Past 60 days - by week
  - Past quarter - by week
  - This year - by month
  - Last year - by month
- Replicable: No, you can add just one of these charts per dashboard.
- Configurable: Yes, this gadget has additional configurations.
- Additional Insights: This gadget shows an average (dotted) line for the Time to Done in the chart. Additionally, shows a summary of the Time to First Done (totals) for all issues in the search and the totals considering only the ones with the highest priority.
- Data: The "Done" line considers all issues in "Done" status categories, independent of the resolution set, and works for both company-managed and team-managed project types in Jira.


![image](media://1a5b9243-c747-4691-98eb-7c60330fded8)

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### **Need any help?**

Didn’t find what you were looking for? Raise a ticket [here](https://mindpro.atlassian.net/servicedesk/customer/portal/3) or get in touch at [support@mindproapps.com](mailto:support@mindproapps.com)