---
title: "ITSM Cards"
canonical: "https://helpcenter.mindproapps.com/space/MHC/2010710708/ITSM%20Cards"
format: markdown
---
> ℹ️ **Summary: **Get a quick overview of the ITMS card gadgets available.

---

### **Card Total SLAs Met**

This card shows the number of issues/requests that met all SLAs defined in their respective projects in JSM.


**Card Details**

- Size: This card takes up 1 column on your dashboard.
- Replicable: No, you can add just one of these cards per dashboard.
- Configurable: No, this gadget has no additional configurations.

![image](media://04855266-dda3-472f-8df9-62ed81d0f5ab)


---

### **Card Total SLAs Warning**

Shows the number of issues/requests that contain any of your defined SLAs about to breach any time until the end of the current week (Friday).


**Card Details**

- Size: This card takes up 1 column on your dashboard.
- Replicable: No, you can add just one of these cards per dashboard.
- Configurable: No, this gadget has no additional configurations.

![image](media://dc1e64bc-b655-494f-aedd-1f31a72fb38b)


---

### **Card Total SLAs Ongoing Breached**

Shows the number of issues/requests that are still “Open” or “Not Done” and have at least one SLA breached, regardless of whether the other SLAs were met.


**Card Details**

- Size: This card takes up 1 column on your dashboard.
- Replicable: No, you can add just one of these cards per dashboard.
- Configurable: No, this gadget has no additional configurations.

![image](media://b0b3f617-821e-4b6e-bfdd-9652a1acfb1b)


---

### **Card Total SLAs Breached**

Shows the number of issues/requests with at least one SLA breached, regardless of whether the other SLAs were met.


**Card Details**

- Size: This card takes up 1 column on your dashboard.
- Replicable: No, you can add just one of these cards per dashboard.
- Configurable: No, this gadget has no additional configurations.

![image](media://374a9b9a-ca9a-44a3-9331-5889e4915985)


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### **Card Time to First Response - Avg**

Shows the average time to first response, considering all issues/requests from the current search with an SLA defined.


**Card Details**

- Size: This card takes up 1 column on your dashboard.
- Replicable: No, you can add just one of these cards per dashboard.
- Configurable: No, this gadget has no additional configurations.

![image](media://5990b231-866b-43c5-a924-69c5e28a486a)


---

### **Card Time to Time to Resolution - Avg**

Shows the average time to resolve, considering all issues/requests from the current search that are in the “Done” status category (with the resolution set) and have an SLA defined.


**Card Details**

- Size: This card takes up 1 column on your dashboard.
- Replicable: No, you can add just one of these cards per dashboard.
- Configurable: No, this gadget has no additional configurations.

![image](media://4d72236a-dcc3-4777-b9ac-c0ddb7d48f94)


---

### ** Card Time to Done - Avg**

Shows the average time to resolve, considering all issues/requests from the current search that are in the “Done” status category (with or without resolution set) and have an SLA defined.


**Card Details**

- Size: This card takes up 1 column on your dashboard.
- Replicable: No, you can add just one of these cards per dashboard.
- Configurable: No, this gadget has no additional configurations.

![image](media://b4b33d0a-a925-4a64-90fe-76cfe96568f1)


---

### **Card Time to First Response - Breached**

Shows the number of issues/requests from the current search that had the SLA Time to First Response breached.


**Card Details**

- Size: This card takes up 1 column on your dashboard.
- Replicable: No, you can add just one of these cards per dashboard.
- Configurable: No, this gadget has no additional configurations.

![image](media://c8b9ac21-6bbd-40bb-a81e-64362106efc1)


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### **Card Time to Resolution - Breached**

Shows the number of issues/requests from the current search that had the SLA Time to Resolution breached.


**Card Details**

- Size: This card takes up 1 column on your dashboard.
- Replicable: No, you can add just one of these cards per dashboard.
- Configurable: No, this gadget has no additional configurations.

![image](media://ed8bfca3-134c-4e64-960b-2f8f81003a2b)


---

### **Card Time to Done - Breached**

Shows the number of issues/requests from the current search that had the SLA Time to Done breached.


**Card Details**

- Size: This card takes up 1 column on your dashboard.
- Replicable: No, you can add just one of these cards per dashboard.
- Configurable: No, this gadget has no additional configurations.

![image](media://93bde9fe-edc8-4a7e-b8c9-268f412b1574)


---

### **Need any help?**

Didn’t find what you were looking for? Raise a ticket [here](https://mindpro.atlassian.net/servicedesk/customer/portal/3) or get in touch at [support@mindproapps.com](mailto:support@mindproapps.com)