---
title: "FAQ - Troubleshooting"
canonical: "https://helpcenter.mindproapps.com/space/MLP/2024898561/FAQ%20-%20Troubleshooting"
format: markdown
---
> ℹ️ **Summary: **Here you can find the most common questions / issues from our clients and evaluators and how to proceed to solve them.


**Accessing the app**

| **Question** | **Answer** |
| --- | --- |
| I'm trying to access the app, but it shows me the following message: "Access denied - This app requires access to a Jira & Jira & User identity & Jira Service Management site which you don't have or don't have permission to access."<br>Why does this happen? | To use the app, you must at least have Jira Service Management installed on your instance, as the app is not compatible to work with Jira alone or with Jira Work Management alone. In addition, users using the app need access permissions to Jira Service Management. |

---

### **Need any help?**

Didn’t find what you were looking for? Raise a ticket [here](https://mindpro.atlassian.net/servicedesk/customer/portal/3) or get in touch at [support@mindproapps.com](mailto:support@mindproapps.com)