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title: "Mindpro Sync (DC) - Overview"
canonical: "https://helpcenter.mindproapps.com/space/SDC/2347728897/Mindpro%20Sync%20(DC)%20-%20Overview"
format: markdown
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> ℹ️ **OVERVIEW**
> ℹ️ 
> ℹ️ Use the pages below to learn how to get started, discover the main product features, our most frequently asked questions and explore more resources.

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Mindpro Sync lets you connect Jira to Active Directory, Azure AD, Okta, Microsoft 365, or OneLogin to display user attributes from your Identity Providers (IdP) inside Jira issues to empower your teams to speed up ticket resolution with enhanced user information.


**Key Highlights**

- Connect JIRA with one or multiple Identity Providers (Active Directory, Azure AD, Okta, Microsoft 365, or OneLogin) easily.
- Select and map user attributes to be displayed in Jira custom fields in a simple and clear manner.
- Choose what information you want to display, from who (Reporter, Assignee, or any other User field), and for which projects.
- Display user attributes on the Jira issue view, JSM requests, and Portal.
- Show user hierarchy in the issue panel and JSM requests to facilitate escalation and approvals.
- Automatically assign approvers based on user hierarchy or via workflow post function.
- Leverage user attributes data to create JQL queries, queues, automation, dashboards, and more.


**Key Use cases**

- Provide service desk agents with the data they need to speed up the ticket's resolution.
- Boost customer communication in Portal with more details about the support agent assigned.
- Create automation based on user attributes like department or location, improving response times.
- Sync the user's manager to enable approval auto-assign automation
- Use user attribute data to generate more detailed reports and insights.
- Define SLAs based on user attributes, ensuring that specific requests are addressed first.
- Help coworkers get connected, allowing them to filter data from other users using attributes in queries.


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> Macro (children)

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### **Need any help?**

Didn’t find what you were looking for? Raise a ticket [here](https://mindpro.atlassian.net/servicedesk/customer/portal/3) or get in touch at [support@mindproapps.com](mailto:support@mindproapps.com)